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Covid-19

HomeCovid-19

Following governments announcements to mitigate COVID-19 and to guarantee everyone’s safety, the activities of your Alpine Center are suspended in almost all European countries. We invite you to take note of the current measures in your country, certain elements could not apply.

We remain available to answer all your questions by contacting Alpine customer service via the following contact form or by calling your Alpine Advisor, if available.

Regarding after-sales, the only activity carried out in the network is the maintenance and repair of emergency vehicles, health professionals as well as any other vehicle guaranteeing the continuity of public service or essential sectors listed by the authorities.

Alpine Assistance remains reachable (access the telephone number) in order to maintain the service at a minimum for emergency vehicles and health personnel as well as any other vehicle which guarantees the continuity of the public service with the strict implementation of safety measures in accordance with the recommendations:

  • Provision of Antibacterial sanitiser in the recovery vehicle.
  • Use of masks and gloves for recovery vehicle employees

Whatever the distance our shared passion for Alpine brings us all together during this difficult time. Please continue to follow us on our social networks and/or download the Alpine app to stay informed.

If you have to stay at home – please take care of yourself, your loved ones and your Alpine.

The Alpine team

FAQ

I wish to enquire about or purchase an Alpine. What should I do?

We make everything available so that you can reserve your Alpine A110. To do this, simply download the dedicated Alpine app (find out more) and make your reservation. As soon as the situation returns to normal, your Alpine Advisor will contact you to finalize your order together.

Meanwhile, you can do the following via our website:

Download the brochure
Configure your A110
Discover our financial services
Subscribe to our newsletter

 

I am due to take delivery of my new vehicle. What should I do ?

For the moment, the activity of our Alpine Centers has been interrupted in almost all European countries. However, we invite you to take note of the measures and regulations in force in your country because certain elements may not apply to you.

What are you in?

1- My vehicle is not yet manufactured: due to the temporary closure of the Dieppe plant, your vehicle is not yet being manufactured. This step should take place as soon as it reopens. Your Alpine Advisor can give you visibility as soon as you get back to normal.

2- My vehicle is manufactured but has not arrived in my Alpine Center: your vehicle is waiting in our logistics center. It is currently secure and protected by its carrying case. Routing to your Alpine Center can then resume as soon as activities resume.

3- My vehicle is manufactured and arrived in my Alpine Center: your vehicle is waiting in your Alpine Center, secure and always protected by its carrying case. You can finally take possession of your as soon as your Alpine Center reopens. Your Alpine Advisor will contact you.

For the moment, it is not possible for us to give you a deadline for the manufacture or delivery of your Alpine. Thank you for your patience and you will be kept informed when activities resume and our sales network opens.

Finally, if you subscribed to a finance agreement when purchasing your A110 – please contact your financing organization to discuss possible arrangements.

 

Will I be able to complete scheduled maintenance or repairs on my Alpine?

Due to current circumstances, we kindly ask you to defer all your scheduled interventions to your A110. You can schedule them again as soon as your Alpine Center reopens.

Our network maintains only the maintenance and repair of emergency vehicles, health professionals and any other vehicle ensuring the continuity of public service or essential sectors listed by the authorities.

If you have reached the end of your service mileage, in accordance with the Alpine maintenance program, we will apply a tolerance on the respect of this program in order to maintain the contractual guarantee of your A110.

If you have other maintenance requests, including requests to postpone appointments, we invite you to wait until your Alpine Center reopens.

 

In order to assist you as well as possible, we may have to wait longer in processing your request due to current conditions. Thank you for your understanding.

We invite you to take note of the measures and regulations that are in force in your country because certain elements could not apply.